AI that works with your Zendesk

Your whole team can search tickets, manage support queues, and update customer requests through chat — with approval before every change.

Get started for free

Ask

Search support tickets in plain English

Ask about open tickets, queue status, or customer requests. Menturi queries Zendesk and returns a clear, formatted answer.

Try asking:

Show me all open tickets assigned to me

What’s the status of ticket #4521?

List high-priority tickets from this week

How many tickets did we close yesterday?

Approve

Every change needs a click

When you ask Menturi to create a ticket, add a reply, or change a priority, it creates an approval card. Nothing changes until someone approves.

Try asking:

Create a ticket: customer can’t reset password, urgent

Add an internal note to #4521: escalated to engineering

Change the priority on #4518 to High

Reply to #4521: we’re looking into this and will update within 2 hours

Track

Full log of every action

Every Zendesk action is recorded with who triggered it, what happened, and whether it succeeded. Admins can review the full history at any time.

Workflows

How teams use Zendesk with Menturi

Queue management

Check what’s in your queue, what’s overdue, and what needs attention — without opening Zendesk.

Quick ticket updates

Add internal notes, change priorities, or reply to customers from chat. Useful when you’re in a meeting or on mobile.

Escalation from chat

When something comes in from another channel, create a Zendesk ticket with the right priority and context from your conversation.

Support team visibility

Check ticket volumes, response times, and what your team closed today. Get a quick summary instead of building a report.

We connected our internal docs to Menturi, and now the AI actually understands our business. It references our files, uses our terminology, and saves us from digging through folders.

Michelle Minh

Product Lead, EdTech

The usage dashboard was surprisingly helpful. We can see which teams are using AI, what they're spending, and where adoption is growing. It made conversations with finance a lot easier because we had real data.

Javier Solís

PM, Design Studio

We had separate accounts for Claude, ChatGPT, and a few others. With Menturi, we cancelled those and now switch between models as needed. One subscription, and we can always pick the right model for the task.

Edward Toonela

Founder, Ethos

Shared chats are the feature we didn't know we needed. Being able to have multiple team members interact with the AI in the same context has eliminated the 'copy-paste' telephone game. It makes AI a true team member.

Henrik Solberg

CMO, Mobile App

Integrations

Works with your other tools too

Search issues, inspect tickets, and prepare admin-approved changes from chat.

Search and filter issues by project, status, or assignee

Create new tickets with fields pre-filled by AI

Transition issues between statuses

Add comments and update fields

Search, create, and update Notion pages, databases, and blocks.

Search across pages and databases

Create new pages with structured content

Update existing pages and properties

Query and filter database entries

Run analytics queries and manage feature flags, surveys, and cohorts.

Query trends, funnels, and retention data

Create and toggle feature flags

Manage surveys and cohort definitions

Pull event data and user properties

Search Confluence, inspect content, and prepare admin-approved wiki changes from chat.

Search across spaces and pages

Read page content and attachments

Create and update wiki pages

Add comments to existing content

Browse repos, create and manage issues and pull requests, and trigger workflows.

Search repos, issues, and pull requests

Create issues and pull requests

Add comments and review PRs

Trigger and monitor GitHub Actions

Search, create, and update contacts, companies, deals, and tickets.

Search contacts, companies, and deals

Create new CRM records from chat

Update deal stages and properties

Log activities and notes

Frequently asked questions

What Zendesk permissions does Menturi need?

Menturi connects through Zendesk’s OAuth system. It requests access to tickets, users, and organizations. You authorize this during setup.

Can it access all our Zendesk data?

Menturi can access tickets, users, and organizations based on the account used to connect. It respects Zendesk’s role-based access.

What happens if someone replies to a ticket through Menturi?

Any change — including public replies — requires approval first. An approval card appears in chat, and someone with permission must click Approve before anything is sent.

Does Menturi store my support data?

No. Menturi queries Zendesk in real time when you ask a question. We log which actions were taken for the audit trail, but we don’t store copies of your tickets, conversations, or customer data.

Can multiple people on my team use the Zendesk integration?

Yes. Once an admin connects Zendesk, everyone in the workspace can use it from chat. You don’t need to connect individual accounts.

Try the Zendesk integration today

Connect in one click. Your whole team gets access immediately.

Get started for free

AI that works with your Zendesk

Search support tickets in plain English

Every change needs a click

Full log of every action

How teams use Zendesk with Menturi

Why teams are switching to Menturi

Works with your other tools too

Jira

Notion

PostHog

Confluence

GitHub

HubSpot

Try the Zendesk integration today